free worldwide shipping on all orders $29+ & free express shipping $99+

FAQs

Order Information

What types of payment does GEMINI Contacts™ accept?

We accept all major credit cards for purchase (Visa, Mastercard, American Express, and Discover). PayPal is another convenient way to shop for your GEMINI Contacts™.

What is the highest lens prescription that GEMINI Contacts™ offers? Can I order a prescription for farsightedness?

We currently offer from lenses from 0.00 (plano/zero power) up to -8.00 for the PEARL and PRIMA collections and up to -6.00 for all our other collections. We currently do not offer prescription for farsightedness.

Is the product price for one pair of lenses (2) or for one lens (1)?

All prices reflected are for one pair (2) of lenses.

How long will it take for my order to be processed?

We take pride in our streamlined, friendly customer care. It will take approximately 1-2 business days for your order to be processed and shipped out from our fulfillment office in South Korea. We ship Monday through Friday excluding weekends and holidays. In order to check the status of your package, please login to your account.

Shipping Information

Can I track my order?

Yes. If you created an account, you can find your tracking number under your order history. If you are concerned about the shipment status of your order, feel free to reach out to us at info@geminicontacts.com. Consider signing up for an account for easy tracking of all your shipments and purchase history.

How long will it take for me to receive my order?

In most countries, you can expect to receive your GEMINI Contacts™ within 3-5 business days with our EMS shipping option*. We offer a more budget-friendly shipping option (7-30 business days), but the downside of that option is that it’s much slower and we’re unable to track or claim your package if it’s lost or stolen – select this option at your own risk. Please note that we are not responsible for delays due to the postal or customs service. *For our customers from Canada, we highly recommend using EMS as the shipping option.

Do you ship worldwide? What about customs charges/taxes?

Yes. To almost everywhere. There are a few countries that we are unable to ship to due to a large quantity of lost packages and international trade law prohibitions. International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by GEMINI Contacts™, and thus cannot be refunded. We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office or tax agent for respective charges and rates on a package coming from outside of your country.

Wrong Address & Returned Package Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@geminicontacts.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so as there are varying time limits in which we are able to make those changes. If it’s too late for our team to cancel/change your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a refund minus shipping costs.

For more information on how to return your order, please refer to the Returns and Exchanges section of the FAQ page.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address or because no one was available to accept the package, and in the case you would like a refund, you will not be reimbursed for the upgraded shipping fees. If you would like your order to shipped again, you will be responsible for any additional shipping charges.

Delivered but Not Delivered

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact your local courier to resolve the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address as once your package departs our facilities, we no longer have control over the package.

Returns/Exchanges/Replacements

We gladly accept all returns and exchanges within 14 days of receipt as long as the lens vials are unopened and in their original packaging. Customers are responsible for all shipping costs of the return. For more information, please contact info@geminicontacts.com It’s extremely difficult to replace lenses that have been opened. Every clear vial is inspected prior to shipment for rips and tears. The reason the lenses come in a clear vial is so that the lenses can be assessed for any shipment mistakes or defects before opening them. Please feel free to contact us with photos of the contact lenses in the vial if you believe you’ve received a lemon. DISCLAIMER: Due to many variables (including differing eye, hair, and skin tones), the lens colors shown on our website may not have the desired effect on any individual’s eyes. If you have any questions before purchasing, please feel free to contact us, and we’ll do our best to help!